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Legal Agreement

Terms of Service

Please read these terms carefully before using AudZone.

Last updated: 18 March 2026Effective: 1 October 2025
Healthcare Focused
Healthcare-Grade Security
Australian Law
1

Agreement to Terms

By accessing or using AudZone, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, you may not use the platform.

To use AudZone, you must meet the following requirements:

  • You are at least 18 years of age
  • You are a qualified healthcare professional or an authorised representative of one
  • You are legally capable of entering into binding agreements
  • You will comply with all applicable laws and regulations
2

Use of Service

Service Description

AudZone is an AI-powered clinical documentation platform designed for hearing care professionals. Our services include:

What AudZone Provides

  • AI-powered clinical documentation and note generation
  • Live audio transcription of clinical sessions
  • Patient record management and care continuity tools
  • Compliance checking against HSP, Medicare, and DVA standards
  • Clinical metrics and quality scoring

Acceptable Use

AudZone is to be used solely for legitimate clinical documentation purposes, compliant activities, and authorised purposes related to hearing care delivery.

Prohibited Uses

The following activities are strictly prohibited on AudZone:

  • Using the platform for unlawful or unauthorised purposes
  • Sharing your login credentials with others
  • Attempting to access other users' or companies' data
  • Uploading malicious code, viruses, or harmful content
  • Violating patient privacy or confidentiality obligations
  • Automated scraping, crawling, or data extraction
  • Circumventing usage limits or security controls
3

Medical Disclaimer

Important: Please Read Carefully

AudZone is a documentation tool, not a medical device. AI-generated content is provided as an aid to support your clinical workflow. It is not a replacement for professional clinical judgement.

By using AudZone, you acknowledge and accept that you are responsible for:

  • All clinical decisions made in the course of patient care
  • Reviewing and approving all AI-generated notes before finalising
  • Maintaining appropriate professional liability insurance
  • Adhering to your professional standards and code of conduct
  • Understanding that AI output may contain errors or inaccuracies

No Doctor-Patient Relationship

Use of AudZone does not create a doctor-patient, therapist-patient, or any other healthcare provider relationship between AudZone Pty Ltd and any patient. AudZone is a tool used by healthcare professionals — all clinical relationships exist solely between the practitioner and their patients.

4

Payment Terms

AudZone operates on a Flex-Day pricing model. Here is a summary of our billing terms:

Pricing Model
Flex-Day
Base subscription + overage for additional active days
Billing Cycles
Monthly or Annual
Choose the billing cycle that suits your practice
Free Trial
14 Days
No credit card required, no automatic billing
Cancellation
Flexible
Monthly: cancel anytime. Annual: 12-month commitment.

Price Changes

If we need to change our pricing, we will provide at least 30 days' written notice before any changes take effect. You will always have the option to cancel before a price change applies to your account.

5

Intellectual Property

Understanding who owns what is important. Here is a clear breakdown:

AudZone Owns

  • The platform and its software
  • AI algorithms and models
  • User interface designs
  • Platform documentation
  • Branding and trademarks

You Own

  • All clinical notes you create
  • Your patient data and records
  • Uploaded documents and files
  • Custom templates you build
  • Your exported data

Limited Licence

You grant AudZone a limited, non-exclusive licence to process your content solely for the purpose of delivering our services to you. We do not use your content for any other purpose, and we do not use your data to train AI models.

6

Limitation of Liability

In plain terms, here is how our liability works:

  • Our maximum liability is limited to the total amount you have paid to AudZone in the 12 months immediately before the event giving rise to the claim.
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity.
  • These limitations apply to the maximum extent permitted by Australian consumer law. Nothing in these terms excludes or limits liability that cannot be excluded under applicable law.

This means that while we stand behind the quality of our platform, the financial risk is capped and shared fairly between you and AudZone.

7

Termination

Either party may end this agreement. Here is how termination works:

You May TerminateCancel your subscription at any time through your account settings. Monthly plans end at the current billing period. Annual plans continue until the commitment period ends.
We May TerminateIf you breach these terms, we may suspend or terminate your access after providing reasonable notice (except in cases of serious or repeated breaches).
Your Data After TerminationYour data is preserved for 90 days after account cancellation. During this period, you can request a full data export. After 90 days, data is permanently deleted.
Surviving ProvisionsSections on Intellectual Property, Limitation of Liability, and Governing Law continue to apply after termination.
8

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these terms or your use of AudZone are subject to the exclusive jurisdiction of the courts of New South Wales.

Both parties agree to attempt to resolve disputes through good-faith negotiation before resorting to formal legal proceedings.

9

Changes to Terms

We may update these Terms of Service from time to time. When we do:

  • We will provide at least 30 days' written notice of material changes via email or in-app notification.
  • The updated terms will be posted on our website with a new "Last updated" date.
  • Continued use of AudZone after the notice period constitutes acceptance of the updated terms.
  • If you do not agree with the changes, you may terminate your account before the new terms take effect.
10

Contact

If you have any questions about these Terms of Service, we are here to help.

For questions about these terms, reach out to us at legal@audzone.com.au. We aim to respond within 5 business days.
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