Privacy Policy

Introduction

AudZone Pty Ltd (ABN 97 683 093 969) operates AudZone, an AI-powered clinical documentation platform for hearing care professionals. This Privacy Policy explains how we handle your information in compliance with the Australian Privacy Principles (APP) contained in the Privacy Act 1988 (Cth).

We are committed to protecting the privacy of all individuals whose information we collect, including patients, clinicians, and business contacts. This policy applies to information collected through our platform, website, and related services.

Information We Collect

We collect the following types of information to provide our services. The information we hold depends on your role and how you use AudZone.

How We Use Information

We use your information for the following primary purposes:

• Clinical documentation and note generation
• Quality improvement and compliance checking
• Patient care continuity and record management
• Service improvement and feature development
• Billing and account management
• Communication about service updates and support

Information Disclosure

We share information only with trusted service providers who are essential to delivering our platform. Each provider is bound by contractual obligations to protect your data.

We do not sell, rent, or trade your personal information to third parties. We may disclose information where required by law, court order, or regulatory obligation.

Your Rights

Under the Australian Privacy Principles, you have the following rights regarding your personal information:

• Access your personal information — You can request a copy of the personal information we hold about you at any time.
• Request correction of inaccurate data — If any of your information is incorrect or out of date, you can ask us to update it.
• Request deletion — Where permitted by law, you can ask us to delete your personal information.
• Lodge a complaint — If you believe we have mishandled your information, you can raise a concern with us or the OAIC.
• Export your data — You can export your data from AudZone at any time through your account settings.

Data Security

We take the security of your information seriously and implement industry-leading measures to protect it.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Active accounts — Data is retained for the duration of your subscription and active use of the platform.
• Cancelled accounts — Your data is preserved for 90 days after cancellation. During this period, you can request a full export.
• Transcripts and recordings — Audio is processed in real-time and not permanently stored. Transcripts are retained as part of your clinical records.

Contact & Complaints

If you have questions, concerns, or a complaint about how we handle your personal information, please contact our Privacy Officer:

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.