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We're based in Sydney, Australia. Our support team typically responds within 24 hours.

Contact Information

General Support
support@audzone.com.au
Privacy & Security
privacy@audzone.com.au
Technical Support
tech@audzone.com.au
Location
Sydney, Australia
ABN: 97 683 093 969
Support Hours
Monday – Friday, 9am – 5pm AEST
Response Time
Within 24–48 business hours

How can we help?

Account & Billing
Questions about your subscription, invoices, or payment details
Contact Support
Technical Issues
Help with recording, transcription, or account access
Contact Support
Privacy & Compliance
Questions about data handling, privacy, or compliance
Contact Support
Feature Requests
Suggestions for new features or improvements
Contact Support
Privacy Officer
Christo Fourie
Privacy Officer, AudZone Pty Ltd
privacy@audzone.com.au
Response time: Within 5 business days
Emergency Support
For urgent technical issues affecting your ability to deliver patient care, please reach out directly. We aim to respond to urgent matters as quickly as possible.
urgent@audzone.com.au
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Purpose-built clinical AI documentation for Australian hearing care professionals. Sydney, Australia.

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